Smart Meters

PSE&G Will Replace Existing Electric Meters With Smart Meters Throughout Our Electric Service Territory

These smart meters will provide our electric customers with more information about their energy use and allow PSE&G to provide even better customer service.

About Smart Meters

Smart meters are devices that send near real-time electric-use information from our customers’ homes and businesses to PSE&G via a secure communications network.

They are part of PSE&G’s Advanced Metering Infrastructure (AMI) program, which connects smart meters to PSE&G system-monitoring and customer applications. This will create an integrated, two-way communications system between customers and PSE&G.

 

Smart Meter Benefits

Smart meters will provide a number of benefits, including:

  • Near real-time meter reading.
  • Enhanced electric-use information for customers that will allow them to make more informed energy decisions.
  • More accurate meter reading and customer billing as well as the elimination of almost all estimated energy bills.
  • Reduced PSE&G carbon dioxide emissions in the short-term, and the enabling of more renewable energy projects and more robust energy efficiency efforts in the long-term.
  • Near real-time power-outage detection.
  • More efficient power restoration following storms.

 

These are just some of the benefits that smart meters will provide now and into the future.

 

Smart Meter Safety

Smart meters are safe. They use low power radio frequency (RF) that is generally far less than RF used by devices already in the home such as baby monitors, cell phones, microwaves, TVs and wireless routers. There are approximately 100 million smart meters already installed at more than 70% of homes across the country.

 

Privacy and Cybersecurity

PSE&G has a comprehensive cybersecurity plan to protect customer data collected by smart meters and we will only use data obtained through smart meters to provide better services to customers.  PSE&G will not sell this data to third parties.

 

Smart Meter Installation Schedule

In 2021, PSE&G will build the communication network that will support smart meters and replace about 80,000 existing electric meters.  Between 2022 and the end of 2024, we will replace hundreds of thousands of existing meters in our electric service territory with new smart meters.

 

What Can Customers Expect?

We will contact you before we replace your electric meter with a new smart meter.

  • If your meter is located outside, there is nothing more you need to do. 
  • If we cannot gain access to your meter for any reason, we will leave information about how to make an appointment to have the meter changed.

 

Installation takes only a few minutes with a brief interruption in your electric power. We will let you know that we installed your new smart meter.

 

Opting-Out of a Smart Meter Installation

Residential customers can opt-out of having a smart meter installed by calling PSE&G at 908-325-4020.

Non-residential customers cannot opt-out of a smart meter installation.

If you opt-out of a smart meter before installation, there will be a $12 monthly fee added to your bill.  This fee will cover the cost of the manual meter reading that will be required.

If you opt-out of a smart meter after a smart meter has been installed, you will incur a one-time $45 meter change-out fee, in addition to the $12 monthly fee. 

In addition to these charges, you will also miss-out on all of the benefits that smart meters provide.  Most notably:

  • You may still receive estimated bills from PSE&G if we cannot access your meter.
  • PSE&G will not be able to automatically detect that you are experiencing a power outage.
  • You will not have access to the enhanced electric-usage information that smart meter customers will have.  This information may help you to lower your electric usage and may help PSE&G respond to questions about your usage or bills.

Frequently Asked Questions (FAQ)