Contact Us

Have a question, comment, or issue?

Below is detailed contact information for your specific issue.

For general questions call 1-800-436-PSEG (7734).

Outages and Emergencies

Have a Safety Issue?

Report downed power lines, gas leaks, and other urgent safety-related issues

Call 1-800-436-PSEG(7734) or our Emergency Line at 1-800-880-PSEG(7734)

Available 24/7

No Heat?

Schedule a "No Heat" appointment (representative may ask you to check the emergency switch on your furnace, your heater system's pilot light, and/or your thermostat)

Schedule an appointment through My Account or call 1-800-436-PSEG(7734)

Available 24/7

Experiencing a Power Outage?

Report an outage or check on the status of power restoration.

Report a power outage through My Account or call 1-800-436-PSEG(7734)

Available 24/7

Streetlight Out?

Report a broken streetlight through My Account or by phone at 1-800-436-PSEG(7734)

Trees Threatening Power Lines?

Get schedules, details, and contact information regarding PSE&G's program of maintaining trees located near power lines in order to ensure safe and reliable electricity.

Go to Tree Trimming and Vegetation Management.

Billing

Billing Issues or Questions?

Inquire about your bill, make payments, or view current and previous bills online.

Log In to My Account 24/7 or call 1-800-436-PSEG (7734)

Representatives Available: Monday - Friday, 7:00 a.m. to 8:00 p.m. and Saturday - Sunday, 7:00 a.m. to 5:00 p.m.

Trouble Paying Your Bill?

Make payment arrangements or speak to a Customer Service Representative about a past due bill or shut-off notice.

Log In to My Account or call 1-800-357-2262

Representatives Available: Monday - Friday, 7:30 a.m. to 8:00 p.m. (Closed holidays)

Moving In, Away, or Transferring Service?

Start, Stop, or Transfer Service or submit a change of address.

Log In to My Account (current customers) or call 1-800-436-PSEG (7734)

Automated Options available 24/7

Representatives Available: Monday - Friday, 7:00 a.m. to 8:00 p.m. and Saturday - Sunday, 7:00 a.m. to 5:00 p.m.

Meter Reading

Submit a meter reading through My Account or by phone at 1-800-436-PSEG (7734)

Customer Service Center Locations

Get locations and hours of operation of PSE&G Customer Service Centers.

Scams, Fraud, and People Claiming To Be PSE&G Employees

Scams, Fraud, and People Claiming To Be PSE&G Employees

Contact PSE&G if you have doubts about the legitimacy of calls, emails, or visits to your home from individuals claiming to be PSE&G employees — especially if payment is requested.

Call 1-800-436-PSEG (7734).

Learn About Protecting Yourself From Scams

Send us an email

If there is an emergency or crime in progress, dial 911.

WorryFree Repairs, Protection, and Replacement

WorryFree Appliance Repair Service Appointments

Schedule an appointment through My Account for the repair of your gas or electric equipment including heating and cooling systems and household appliances.

Visit our page or call us anytime at 1-800-350-PSEG (7734).

WorryFree Protection Service Plans

Sign up through My Account for WorryFree Appliance Service Contracts or ask about your existing WorryFree coverage.

Visit our page or call 1-800-350-PSEG (7734).

WorryFree Replacement Services

Replace your A/C system, gas furnace, gas boiler or water heater.

Visit our page or call 1-800-539-7734.

Business and Construction

Energy Needs For Your Business

PSE&G business customers can contact our Business Solutions Center.

Call 1-855-249-PSEG (7734).

Representatives Available: Monday - Friday, 7:00 a.m. to 5:30 p.m. (Closed holidays)

Service Upgrades, Installations, and Construction Inquiries

Apply for service upgrades and new installations.

Northern Counties: 1-800-782-0067

Central Counties: 1-800-722-0256

Southern Counties: 1-800-832-0076

Representatives Available: Monday - Friday, 8 a.m., 2:30 p.m. (Closed holidays)

Residential and Commercial Demolition

Call before demolishing a building, home, garage, or commercial building to have electric and/or gas removed.

1-800-817-3366

Representatives Available: Monday - Friday, 8:00 a.m. to 2:30 p.m. (Closed holidays)

Meter Reading

Submit a meter reading through My Account or by phone at 1-800-436-PSEG (7734)

Company Information and Feedback

Claims For Loss or Injury

Submit a property damage or personal injury claim.

Send us an email

Visit the Claims Page

Want to Send Us Feedback?

Send us your feedback or ask general questions.

Please use our Online Feedback Form

You can also send correspondence by mail to P.O. Box 490, Cranford NJ 07016

Have a comment, question, or issue regarding the PSE&G website?

New Jersey Energy Choice

Learn about electric and gas deregulation in New Jersey.

Visit the New Jersey Energy Choice webpage or call 1-800-706-PSEG (7734)