You can sign up for a DPA by logging into My Account or our mobile app. Flexible options are available to best fit your needs.

Yes, a DPA will prevent your service from being shut off if you pay your monthly energy bill plus your monthly DPA amount on time.

The due date on your DPA cannot be changed. If you are unable to pay, please contact us.

If you miss a payment:

• Your DPA may be canceled
• Your remaining past-due balance may become due immediately
• Your service could be at risk of disconnection

This is reviewed on a case-by-case basis depending on prior payment history.

Yes, you can pay more than the required amount or pay off the full balance at any time.

If you are eligible for a DPA, and you make payment arrangements that meet the requirements, you could have your service restored.

The Equal Payment Plan estimates your yearly energy costs (based on last year’s usage) and divides the total cost into equal payments providing you with a predictable monthly energy bill. If you have fallen behind on your energy bill, a DPA allows you to pay your regular monthly bill plus a portion of your past-due balance until the past-due balance is paid off.

You will be removed from the Equal Payment Plan; then you can set up a DPA for your past due balance.

No, if you would like to keep your WorryFree contracts in place, the past-due balance for your WorryFree contracts must be paid before starting a DPA.

If you have fallen behind on your payments, please contact us. We will create a second account for the water heater or HVAC installation with a separate DPA, so you will receive two bills each month. This will ensure your monthly payments are applied to the correct DPA.