HR Recruiter Scams

Scammers create fake job offers or postings to impersonate PSEG representatives to potentially harvest your SSN or collect a payment. Be alert to vague job descriptions or too good to be true pay. Follow these best practices:

• Do your research: Google the company and the recruiter, and review corporate websites.
• Use official channels: Type in the company’s website name and navigate through the career section to the job vacancy.
• Never pay to apply or to interview. Legitimate jobs don’t require payments during the recruiting process.
• Double check you weren’t redirected to an impersonation site prior to providing personal information during the recruitment process and never provide sensitive personal information via other means (e.g. via LinkedIn messages, text messages).
• If something feels rushed, too easy, or too good to be true it probably is.

Phone Scams

Residential and small business customers have reported receiving phone calls from individuals claiming to be PSE&G employees. Payment is demanded within hours using a pre-paid debit card. Things to know:

• PSE&G offers a variety of payment options and would never require a specific type of payment.
• Customers scheduled for disconnection due to nonpayment receive written notice on their bill at least 15 days in advance.
• PSE&G will never ask for personal information over the phone unless you initiated the contact.

If you ever doubt the legitimacy of a call from PSE&G, especially if payment is demanded, hang up and call us directly.

Email Scams

PSE&G customers have reported receiving convincing-looking emails that are actually fraudulent. Emails sent by PSE&G would never:

• Threaten to close your account if you do not take immediate action.
• Ask customers to provide personal information online without first logging into My Account.

Should you receive a suspicious email DO NOT reply, click any links, or download any attachments.

If you're unsure of the legitimacy of the email, feel free to call PSE&G Customer Service.

Impostors At Your Door

If anyone comes to your door looking like, or claiming to be, a PSE&G employee, ask for ID. All PSE&G employees must carry ID and present it when requested. If you are not convinced, do not let the person in your house. Call us at 1-800-436-PSEG (7734). A Customer Service Representative will gladly verify if a technician has been dispatched to your location.

Things to know:

• If the person at your door gives you a different phone number to verify his/her presence, do not call it. Only call 1-800-436-PSEG (7734).
• PSE&G will never send employees to your home or small business offering cash refunds on deposits or utility charges. We will only either credit your account or mail a check to your service address.
• You should always expect notifications for scheduled service appointments; if unsure, confirm with the utility company by calling an official phone number from PSEGs website. You can verify the identity of any worker and an appointment.
• Report suspicious activity if a person at your door is creating a sense of urgency, claiming immediate repairs are necessary or safety issues need to be addressed. Report it immediately to PSEG or local authorities.