Smart Meters
Smart Meters: Bringing Benefits to Our Electric Customers
Nearly all PSE&G electric customers now have a smart meter installed at their home or business*. These devices are central to our vision for a future where we help you use less energy, ensure that the energy you use is cleaner, and deliver that energy more reliably than ever.
*If you do not have a smart meter yet, click here.
By clicking on the boxes below, you can get details about smart meters, learn how you can view your electric usage and save energy and money using MyMeter and find answers to commonly asked questions.
About Smart Meters
Smart meters are devices that send near real-time electric-use information from our customers’ homes and businesses to PSE&G via a secure communications network.
They are part of our Advanced Metering Infrastructure (AMI), which creates a secure, two-way communications system between electric customers and PSE&G. This allows us to deliver even better customer service and provide our residential and business electric customers with a wide variety of benefits, including:
- Near real-time meter reading
- The elimination of almost all estimated electric bills
- Access to more detailed electric use information via the MyMeter portal
- Near real-time power outage detection
- Lower PSE&G carbon dioxide emissions due to fewer repair-truck dispatches and other operational energy savings
In the future, smart meters will also allow PSE&G to restore power more efficiently after storms and enable more renewable energy projects and more robust energy efficiency efforts.
Smart Meter Safety and Cybersecurity
Smart meters are safe. They use low power radio frequency (RF) that is generally far less than RF used by devices already in the home such as baby monitors, cell phones, microwaves, TVs and wireless routers.
Smart meters do not collect, store or transmit any personal information.
PSE&G has a comprehensive cybersecurity plan to protect the data that the smart meters do collect, and we will only use this information to provide better service to customers. PSE&G will not sell this data to third parties.
Smart Meter Installations
During the past several years, PSE&G has communicated with our electric customers to inform them that we are installing smart meters and to encourage them to make an installation appointment when necessary.
While PSE&G has completed most smart meter installations, residential electric customers who do not yet have a smart meter can still have one installed. Business electric customers are required to have a smart meter.
To arrange a smart meter installation appointment, call 908-325-4020. Representatives are available Monday – Friday from 8:00am to 8:00pm.
Please note:
- If you are a residential electric customer and you do not have a smart meter installed, and you do not make an installation appointment, you will be charged a $12 monthly fee starting in January 2025.
- Business customers are required to have a smart meter installed as a condition of receiving electric service, per PSE&G’s Smart Meter Program, which was approved by the New Jersey Board of Public Utilities (BPU). Business electric customers who do not make a smart meter installation appointment are at risk of having their service shut-off.
-
Smart meters are devices that send near real-time electric-use information from our customers’ homes and businesses to PSE&G via a secure wireless communications network.
-
Customers with a smart meter can see their usage information and access a number of other valuable tools and resources via the MyMeter portal. MyMeter is available through My Account or via the PSE&G mobile app.
-
Electric customers with a smart meter installed at their home or business can access MyMeter by logging into or registering for My Account at pseg.com or through the PSE&G mobile app.
-
Yes. Smart meters will alert PSE&G about most outages, but it is important that customers continue to tell us about any problems so that we can address them as quickly as possible.
-
Yes. The smart meters we are installing have been tested and certified by Underwriter Laboratories (UL) under their Standard for Safety – Electric Utility Meters. Smart meters also use low-power radio frequency (RF) that is generally far less than RF used by devices already in the home such as baby monitors, cell phones, microwaves, TVs and wireless routers.
-
Smart meters send near real-time electric-use information from our customers’ homes and businesses to PSE&G via a secure wireless communications network. They do not collect, store or transmit any personal information.
-
PSE&G has developed a comprehensive, multi-layered security plan to protect electric-usage data. Our extensive security efforts provide high levels of protection, starting at the customer location, extending across our communications network and encompassing our grid-monitoring and customer-service systems.
-
Yes. The smart meters we are using have met rigorous requirements for accuracy that were developed by the American National Standards Institute (ANSI), and have passed manufacturer tests to confirm accuracy during various electric load and weather conditions. PSE&G also tests a percentage of all meters we receive from the manufacturer prior to installing them and we continue to monitor meter accuracy after installation by conducting routine sampling and testing.
-
This diagram shows what equipment PSE&G is responsible for and what equipment customers are responsible for. It also illustrates the specific pieces of equipment at your home or business that may be referenced in the letter or email you received.
-
Yes. Residential customers can opt out of the Smart Meter Program by calling 908-325-4020, Monday – Friday between 8:00am and 8:00pm.
You will be charged a $12 monthly opt out fee starting in January 2025.
If you already have a smart meter installed, we will remove it and install a non-communicating electric meter. There will be a one-time $45 fee, and you will be charged a $12 monthly opt out fee.
PLEASE NOTE: Business customers cannot opt out of the Smart Meter Program.
-
Yes. PSE&G will install a smart meter at your home at no additional cost. Please call 908-325-4020, Monday – Friday between 8:00am and 8:00pm.
-
No. If you have an appointment scheduled you will not be charged the $12 fee.
-
You can provide your own meter reading. However, you will still be charged the $12 monthly fee to cover part of the cost for processing the manual meter reading.
