Have a Question, Comment, or Issue?
Contact Us
Below is detailed contact information for your specific issue.
For general questions call 1-800-436-PSEG (7734)
Outages and Emergencies
Have a Safety Issue?
Report downed power lines, gas leaks, and other urgent safety-related issues
Call 1-800-436-PSEG(7734) or our Emergency Line at 1-800-880-PSEG(7734)
Available 24/7
No Heat?
Schedule a "No Heat" appointment (representative may ask you to check the emergency switch on your furnace, your heater system's pilot light, and/or your thermostat)
Schedule an appointment through My Account or call 1-800-436-PSEG(7734)
Available 24/7
Experiencing a Power Outage?
Report an outage or check on the status of power restoration.
Report a power outage through My Account or call 1-800-436-PSEG(7734)
Available 24/7
Streetlight Out?
Report a broken streetlight through My Account or by phone at 1-800-436-PSEG(7734)
Trees Threatening Power Lines?
Get schedules, details, and contact information regarding PSE&G's program of maintaining trees located near power lines in order to ensure safe and reliable electricity.
Billing
Billing Issues or Questions?
Inquire about your bill, make payments, or view current and previous bills online.
Log In to My Account 24/7 or call 1-800-436-PSEG (7734)
Representatives Available: Monday - Friday, 7:00 a.m. to 8:00 p.m.
Trouble Paying Your Bill?
Make payment arrangements or speak to a Customer Service Representative about a past due bill or shut-off notice.
Log In to My Account or call 1-800-357-2262
Representatives Available: Monday - Friday: 7:30 a.m. to 8:00 p.m.
Moving In, Away, or Transferring Service?
Start, Stop, or Transfer Service or submit a change of address.
Log In to My Account (current customers) or call 1-800-436-PSEG (7734)
Automated Options available 24/7
Representatives Available: Monday - Friday, 7:00 a.m. to 8:00 p.m.
Meter Reading
Submit a meter reading through My Account or by phone at 1-800-436-PSEG (7734)
Customer Service Center Locations
Get locations and hours of operation of PSE&G Customer Service Centers.
Scams, Fraud, and People Claiming To Be PSE&G Employees
Contact PSE&G if you have doubts about the legitimacy of calls, emails, or visits to your home from individuals claiming to be PSE&G employees — especially if payment is requested.
If there is an emergency or crime in progress, dial 911.
Call 1-800-436-PSEG (7734).
Contact the Federal Trade Commission and file a complaint online.
Learn About Protecting Yourself From Scams.
WorryFree Repairs, Protection, and Replacement
WorryFree Appliance Repair Service Appointments
Schedule an appointment through My Account for the repair of your gas or electric equipment including heating and cooling systems and household appliances.
Visit our page or call us anytime at 1-800-350-PSEG (7734).
WorryFree Protection Service Plans
Sign up through My Account for WorryFree Appliance Service Contracts or ask about your existing WorryFree coverage.
Visit our page or call 1-800-350-PSEG (7734).
WorryFree Replacement Services
Replace your A/C system, gas furnace, gas boiler or water heater.
Visit our page or call 1-800-539-7734.
Business and Construction
Energy Needs For Your Business
PSE&G business customers can contact our Business Solutions Center.
Call 1-855-249-PSEG (7734).
Representatives Available: Monday - Friday, 8:00 a.m. to 5:30 p.m. (Closed holidays)
Service Upgrades, Installations, and Construction Inquiries
Apply for service upgrades and new installations, please call: 1-800-722-0256
Representatives Available: Monday - Friday, 7:00 a.m., 3:00 p.m. (Closed holidays)
Residential and Commercial Demolition
Call before demolishing a building, home, garage, or commercial building to have electric and/or gas removed.
Representatives Available: Monday - Friday, 7:00 a.m. to 3:00 p.m. (Closed holidays)
Meter Reading
Submit a meter reading through My Account or by phone at 1-800-436-PSEG (7734)
Company Information and Feedback
Claims For Loss or Injury
New Jersey Energy Choice
Learn about electric and gas deregulation in New Jersey.
Visit the New Jersey Energy Choice webpage or call 1-800-706-PSEG (7734)
