In accordance with BPU regulations, PSE&G is required to monitor the performance of its electric and gas meters on an ongoing basis to ensure safe delivery of power, proper meter accuracy and billing for our customers. All meters removed from customer’s property are tested. The result of the meter tests from the selective sampling activity determines the life span of a particular group of meters.

Customers receive a series of correspondence attempts including letters, outbound recorded calls emails and text messages. 

Once the meter is identified for change, the meter change is mandatory. There is no customer opt-out policy.

If you do not have access to the meter, please provide the letter to the property owner or person responsible who can set an appointment and provide access. 

Yes, customers who fail to respond to PSE&G’s correspondence attempts to schedule a meter change or provide access by the final year are eligible for shut off.

When a Gas meter is shut off, a yellow hang tag called a “Gas Service Shut-Off Notice” is either placed on the meter or left with the customer. Once shut off, the service will not be restored until the meter is changed. Most often the meter change occurs the next day if the customer contacts PSE&G in a timely manner. If gas meters are changed during the day without the customer present, the service will be left off for safety reasons. Once the customer calls PSE&G, an appointment for service restoration will be scheduled. If electric meters are changed during the day without the customer present, the service will remain on. If service is shut off during the day either at the meter or at the curb without the customer present, a letter will be left at the front door of the property advising the customer of the situation.

All meter replacement activity in support of the Gas Meter Replacement program and Electric Age Change Replacement Program inclusive of shutoff is in accordance with guidelines and regulations set out by the BPU and the New Jersey Administrative Code. PSE&G, in good faith will make several attempts to contact our customers and schedule the meter change before any shutoff activity would occur. PSE&G regrets any inconvenience to our customers associated with this program. Please login to schedule an appointment.