How do I transfer my service to my new home?

To transfer service to another property in our service area, you must stop service at your current address and start it at your new address. Please visit our Start, Stop, or Transfer Service page.

How can I pay my bill on time, every time?

Sign up for our free MyAlerts service. You’ll receive a text and/or email reminder if there’s a payment due so there’s no need to leave paper clutter around as a reminder.

How can I view a pdf version of my bill?

You can download your current bill or any of your previous 15 bills on the My Bill page in My Account.

Where can I find more information about my usage?

You can better understand your usage by viewing your energy usage graph in My Account. Not only can you see how much energy you are using on a daily and monthly basis, but you can also see how much your usage costs.

What is in the transaction history?

The transaction history shows past billing statements, payments that have been posted, and recurring charges like Equal Payment Plan, Deferred Payment Arrangements, or WorryFree Plans (if any).

Where can I view a breakdown of my current charges?

There is a pie chart on the My Bill page in My Account that displays delivery and supply charges for gas and electric as well as WorryFree charges. These charges total the current charges displayed on your bill.

How do I cancel a scheduled payment?

You can cancel a scheduled payment by visiting our Bill Details page and clicking “Need to cancel this payment?” link. You can also visit our Billing & Payment History page and expand the scheduled payment for more details. Then proceed to cancel by clicking on the Cancel Payment button.

How do I pay my bill in multiple installments?

For eligible accounts that have a past due balance, you can use our Deferred Payment Arrangement (DPA) to catch up over an agreed-upon-period of several months.  To see if you're eligible, call us at 1-800-357-2262 or visit My Bill page.

What's the difference between Supply and Delivery?

Supply charges refer to the cost of gas or electric supplied by PSE&G. Delivery charges refer to the cost of delivering gas or electric to our customer

How is electric usage calculated?

Electric usage is a calculated by taking the difference between your current month’s meter read and previous month's meter read. PSE&G charges for the electric you use in kilowatt hours (kWh). One (1) kilowatt is equal to 1,000 watts.

How is gas usage calculated?

Gas usage is calculated by measuring the amount of therms you use each month. PSE&G measures the volume of gas you use in cubic feet (CCF) by taking the difference between your current month's meter read and previous month's meter read, and then converts it to therms.

Can I change the name on my account?

Yes, if you were recently married, divorced, or had a legal name change, you can change the name on your account.

How do I change the name on my account?

To request a name change on your account, please contact our Customer Service department at 800-436-7734. A PSE&G representative will provide you with an email address to send your documentation to & will follow up with you when the request is complete.

What documentation is required to change the name on my account?

One of the following documents will be required to make a name change:

• Civil marriage, domestic partnership, or civil union certificate issued by the municipality or state where the ceremony occurred
• Order of a decree of dissolution or termination (i.e. divorce)
• Court order for legal name change, signed by a Judge or a court clerk
• Current Digital New Jersey driver's license
• Current Digital New Jersey MVC issued Non-Driver ID
• Current US Passport
• Current alien registration card (must have a photo)
• Certificate of Naturalization or Citizenship (must have a photo)

What if my spouse has passed away?

A death certificate may be required for the name change on account.

What if I wanted to change the name on my account for another reason besides the ones listed above?

If a name change is needed and does not qualify for any of reasons previously listed; a new account must be created under the new desired name.

What if I don't like Paperless Billing?

You can discontinue Paperless Billing at any time.

Is there a cost to use Paperless Billing?

There is no cost for Paperless Billing.

Can I still print out my bills?

Sure. You'll still be able to download and print your paper bills. The only thing that changes is that you won't receive a bill in the mail.

What are the benefits of Paperless Billing?

Instead of a paper bill in the mail, you'll get a monthly email notification with your bill amount and due date. The email will include a link that will allow you to view your bill in its entirety.

When will my paper bill stop?

Your paper bill will stop right away, but if you enrolled very close to your bill date, you could receive one more bill in the mail.

How do I change my email address?

To change the email address where you receive your email notifications, edit your contact information under My Profile.

Can I cancel Paperless Billing?

Yes. You can cancel Paperless Billing at any time by using the toggle switch below to turn OFF Paperless

How can I make sure I don’t forget about the bill?

Sign up for our free MyAlerts service. You’ll receive a text and/or email reminder if there's a payment due so there's no need to leave paper clutter around as a reminder.

How do I enroll in Automatic Bill Pay?

In order to enroll, you can visit our Automatic Bill Pay page or visit My Profile to sign up. You need to have an eligible checking or savings account on file in order to complete your sign up.

How much does it cost to enroll in Automatic Bill Pay?

It is free to use Automatic Bill Pay.

What if I don't have enough money in my account to cover my bill?

You can pre-select maximum monthly withdrawal limits to avoid possible overdrafts.

What information do I need to sign up?

You will need your bank's routing number and your bank account number.

When is my bill paid?

Your bill amount is deducted from your checking or savings account on your billing due date so you never have to worry about late payments again.

What if I want to stop automatic payments?

You can change your preferences at any time and resume manual payments by going to your My Profile page.

What is the Equal Payment Plan?

The Equal Payment Plan allows you to pay the same amount for your energy bill each month, despite your actual usage. We'll forecast your yearly energy costs (based on last year's usage) and divide the total among 12 monthly installments.

How does PSEG determine my payments?

We look at your energy usage for the prior year and then divide that by 12 months.

What if my energy usage changes?

We will reassess your usage every six months and adjust as needed.

Do you still need to read my meters?

Yes. We need to reconcile actual usage to the Equal Payment Plan billed amount, so it's important to continue to have access to your meters on a monthly basis. If your meter readings have been estimated in the past, an actual reading may be required before signing up for the Equal Payment Plan.

What are the benefits of Equal Payment Plan?

All year long, you receive a bill for the same amount every month – no surprises. We have forecasted your energy use for the year, and divided those costs among 12 months. It's free and you can stop Equal Payment Plan at any time

What are the benefits of Equal Payment Plan?

As a participant in the Equal Payment Plan, you don't need to worry about periods of extra energy usage during summer heat waves or winter cold snaps. Equal Payment Plan limits the impact of seasonal costs by providing a steady monthly payment. Plus, you'll always know the amount of each bill before you receive it. That can make budgeting for your household or business easier.

Can my monthly payment change?

It’s possible. For a limited number of residential accounts, the payment could be increased or decreased after six months if there's a significant difference between the amount billed and the actual cost. We'll review your account every 6 months to see if your payments need to be revised.

How do I un-enroll in this program?

Please call customer service at 1-800-436-7734.

What is the balancing month?

The balancing month is when we compare what you have paid to your actual usage and adjust your bill accordingly. Adjustments may occur in the form of additional charges or credits. This is the 12th month after you start the plan.

When should I provide a meter reading?

To ensure the accuracy of the reading, please submit it no earlier than two business days before and within seven days after the scheduled meter reading date listed on your bill.

Why do you estimate usage?

If the meter in your home is not read, you will receive an estimated bill based on prior usage, weather and other factors. You’ll see the word "estimated" printed next to the meter reading on your bill. While an estimated bill does not measure actual usage, the bill will be adjusted accordingly after the next actual meter reading.

How does the Electric and Gas Meter Replacement Program Work?

Every year, PSE&G changes electric and gas meters as part of the Electric and Gas Meter Replacement Program. Meters determined to be part of this Program, are required to be removed and replaced in accordance with NJ Board of Public Utilities (BPU) regulations. Customers receive a series of correspondence attempts including letters, outbound recorded calls and emails in some cases to make appointment for these replacements.

How do I view my meter readings?

By logging into My Account and visiting our Meter Readings, you can scroll down to view your past meter readings and view your future meter reading schedule. You can also export meter reading data to an excel document.

Does switching energy suppliers mean I'll be done with PSE&G entirely?

No. PSE&G will still act as your energy distributor because we own the power lines, pipes and other equipment that send the energy into your home or business. You will still receive a bill from PSE&G for distribution. You will be charged by your new energy supplier for the energy that you use.

What if I change my mind after switching energy suppliers?

No problem. You can switch back to your regular service from PSE&G at any time. However, be sure to check your contract with your new energy supplier. There may be penalties for early cancellation.

Will switching suppliers save me money?

It's possible. Your energy bill shows a Price to Compare. All you have to do is subtract the potential new energy supplier's price from the Price to Compare. The difference is your savings. Multiply your savings by your average monthly usage (which can be found in your enrollment guide). The total is your average monthly savings.

What if I'm switched without my consent?

That's called slamming, and it's illegal. Suppliers will face loss of license and/or stiff fines under the provisions of New Jersey's strong anti-slamming law. If you've been misled or slammed, call 1-800-624-0241 to report it right away.

Is there any protection against scams?

There are a number of strong consumer protections built into New Jersey energy restructuring. If you feel you have been slammed (that is, switched to another supplier without your consent) or have questions about a supplier's license, call the Board of Public Utilities at 1-800-624-0241.

What if I choose a new supplier that ends up being unreliable?

If your new supplier fails to provide service, PSE&G will step in and provide you with uninterrupted power and natural gas. You will continue to receive the same prompt, quality service you've come to expect.

Who do I call in case of emergency?

In case of an emergency, such as a power outage or gas leak, you will still call PSE&G.

I'm on a low-income assistance program. Does New Jersey Energy Choice impact my charges?

No. The numerous programs provided by electric and natural gas companies to assist and protect low-income customers will remain in place.

How can a TPS obtain historical usage data for a customer prior to enrolling the customer?

The customer can call the customer service telephone number on their bill (1-800 436-7734) and request the information. The customer or supplier can fax an authorization to PSE&G at 908-497-1763, or the supplier can submit an EDI historical usage request. Customers may be required to sign authorization forms before PSE&G can provide information.

Do customers receive a single bill or two?

Under the Customer Billing Process, a TPS will provide customers with the opportunity to select either the one or two bill options.

When are suppliers paid for their charges under a single bill option?

Twenty days after PSE&G accepts the supplier’s charges through EDI, PSE&G’s bank forwards a payment to the supplier's bank regardless of whether the customer paid the charges or not.

Where can I get other info?

To find out rate class and loss factor information, class load profiles, and capacity and transmission obligation information, see our Energy Choice Documents page. View dynamic load profiles that represent all of PSE&G's major rate classes that are not hourly metered on the Load Profiles on our Energy Choice Documents page. Please check our Energy Choice Documents page for other useful info.

What is the holiday schedule for PSE&G?

• January 1, 2018 — New Year’s Day
• January 15, 2018 — Martin Luther King Day
• February 19, 2017 — President’s Day
• March 30, 2018 — Good Friday
• May 28, 2018 — Memorial Day
• July 4, 2018 — Independence Day
• September 3, 2018 — Labor Day
• November 22, 2018 — Thanksgiving Day
• November 23, 2018 — Day After Thanksgiving
• December 25, 2018 — Christmas

How do I sign up for WorryFree?

Find the Repair, Replacement and Installation, or Protection plan that's right for you, and then enroll through My Account.

Do I have to pay labor costs?

Labor is included with your WorryFree plan.

Do I have to pay for parts?

There is no cost for covered appliance parts.

How soon can I start using my WorryFree Protection Plan?

Residential WorryFree Protection Plans have approximately a 14-day waiting period.

How do I schedule an appointment for an appliance that needs repair?

Go to My Appointments.

What do I need to do to prepare for my appointment?

• Inform your service technician of any unusual situations, such as loose or broken steps and railings.
• Make sure all walkways are clear of obstructions, including snow and debris.
• Secure all pets outdoors, or in a room away from the work area.
• Ensure safe, unobstructed access to the appliance being serviced.
• Be certain that the area around the appliance is dry, clear, and well lit. We cannot service an appliance if it is surrounded by standing water.

For heating and cooling equipment located in attics, please make sure that:

• Your access door is at least 24” x 36” in size.
• All passageways and service areas are covered with solid/secured flooring.
• A fixed light is installed near the appliance.
• Your attic can be accessed by a staircase or OSHA-approved ladder of adequate height.
• The minimum clearance is 48” between the floor and overhead ceiling where access is required for servicing or cleaning, and 24” at sides of the appliance.

For heating and cooling equipment located in a basement or utility room which is accessible only through a crawl space, ensure that:

• The access door or other means of entry to the crawl space is not less than 24” x 36”, and large enough to allow the largest appliance part to enter.
• The passageway from the point of entry to the service area is at least 24” wide and 48” high.
• The minimum clearance is 48” between the floor and overhead ceiling where access is required for servicing or cleaning, and 24” at the sides of the appliance.

Can I use one WorryFree plan for all of my appliances?

No, you must enroll each appliance or system separately.

Which appliances are covered?

WorryFree Protection Plans cover:

• Gas Furnaces/Boilers
• Central Air Conditioning
• Gas and Electric Water Heaters
• Refrigerators
• Gas and Electric Ranges/Stoves
• Freezers
• Cooktops
• Wall ovens
• Dishwashers
• Washing Machines
• Gas and Electric Dryers
• Natural Gas Grills
• Gas Pool Heaters
• Gas Fireplaces
• Heat Pumps
• Ductless Heating and Cooling Systems

What's the difference between the WorryFree Repair, Protection, and Replacement Services?

WorryFree Repair Services take the stress out of heating, cooling, and appliance repairs. You can make an appointment with one of our technicians 24/7, whether you're enrolled in WorryFree Protection or not.

WorryFree Protection Plans let you pay one low monthly fee for heating, cooling, and appliance repairs. Never worry about surprise repair costs again!

And when it’s time to replace your hot water heater or heating or cooling system, choose WorryFree Replacement and Installation. Our technicians will help you choose the right equipment, install it, and even dispose of your old equipment.

Will I get priority repair service if I have a WorryFree Protection Plan?

No, each appointment is scheduled on a first-come, first-serve basis.

What does PSE&G service?

Our highly skilled technicians repair:

• Gas Furnaces/Boilers
• Central Air Conditioning
• Gas and Electric Water Heaters
• Refrigerators
• Gas and Electric Ranges/Stoves
• Dishwashers
• Washing Machines
• Gas and Electric Dryers
• Natural Gas Grills
• Gas Pool Heaters
• Gas Outdoor Lamps
• Gas Fireplaces
• Gas Space Heaters
• Heat Pumps
• Ductless Heating and Cooling Systems

How will I be billed for my WorryFree Plan?

Your PSE&G bill for will include the low monthly fee for the plan you’ve chosen. Plans start at just pennies a day.

When will I get my first alert?

The timing of your first alert is based on when you registered and your billing cycle. Please allow up to one billing cycle to start receiving alerts.

Can I cancel a payment by text?

No. If the status of a payment is pending, you can cancel it in My Account or by speaking with a PSE&G representative. Call 1-800-436-PSEG (7734).

How do I manage my communication preferences (i.e., cell phone number, email address, quiet times)?

Once registered, you can log in to My Account to manage all of your communication preferences.

• Choose to receive notifications via email and/or text message
• Set up and manage Do Not Disturb preferences to put alerts on hold
• Add multiple contacts to a single PSE&G account
• Add multiple PSE&G accounts to a single mobile phone number or email address

What is Do Not Disturb?

This setting allows you to suspend alerts during certain times (for example, during your regular commute time). Just select a start time and an end time. Each mobile number or email address can have a separate setting. Please note that billing and payment alerts are only sent from 9 a.m. to 5 p.m.

You also have the option to override your Do Not Disturb setting for alerts related to a power outage you report. In that case, only billing and payment alerts would be put on hold. Log in to My Account to manage alerts and Do Not Disturb settings.

How do I opt-out of receiving all alerts?

You have two options to opt out of MyAlerts.

• Through My Account:
• Scroll to the top of this page and log in to My Account. Then from your MyAlerts & Messages Dashboard, you can toggle the On/Off switch for each alert, or you can click on the trashcan icon to delete a phone number or email address.

• By phone or email:
• For phones: Text STOP to 4PSEG (47734) from the registered phone.
• For emails: Follow the My Account instructions above.

How much does MyAlerts cost?

MyAlerts is offered at no charge by PSE&G. However, your mobile phone provider may bill you for text messages received and sent with this service. PSE&G is not responsible for these charges. Before using MyAlerts, check with your mobile phone service provider for text message rates and plans.

Can PSE&G guarantee delivery of text messages?

PSE&G cannot guarantee delivery of text messages. Your mobile phone wireless carrier is responsible for delivering text messages. Text message delivery may be limited by your mobile phone plan, or your carrier's wireless coverage area. Your mobile phone must be on to receive text messages. From time to time, MyAlerts may be unavailable. This could result in undelivered or untimely text messages.

What if my mobile phone number changes?

Follow the instructions above to opt out of MyAlerts from your old phone number. Then, follow the registration instructions to set up MyAlerts for your new phone number.

Can my spouse and I both get alerts about our home's PSE&G account on each of our phones?

Yes, for any of your accounts, you can enroll as many different phone numbers or email addresses as you'd like.

I have multiple accounts. Can I receive alerts for more than one account?

Yes, you can register all of your accounts for MyAlerts. You can add a nickname to each account (such as Home, Mom, LakeHouse) to make it easy to keep track of your accounts. After registering, just text NICK to 4PSEG (47734) to create a nickname for the account.

My neighbor's power is out, but they are not registered for MyAlerts. Can I report a power outage for them via text?

No. You can only report a power outage via text for the locations associated with your mobile phone. Your neighbor can register for the program by texting REG to 4PSEG (47734).

I texted OUT to 4PSEG (47734), but I have power. Now what?

Please let us know by calling 1-800-436-7734. We'll cancel it.

What happens during widespread outage situations?

MyAlerts is intended for use during normal weather and operating conditions. During times of widespread outages or emergency situations (such as hurricanes, ice storms, etc.), PSE&G focuses resources on power restoration. In these situations, MyAlerts messages may be limited to certain regions, delayed, or both. In times of weather disasters, power outage text messages and emails may not be deliverable.

How exact are the power restoration times provided?

Power restoration times are only estimates. They are based on the best information we have at the time about the power outage. We generally know how long different types of power outages take to restore, but each power outage may have unique circumstances.

Can I be alerted when my payment is posted or confirmed?

You can sign up for these alerts by clicking on My Profile under the My Account tab. Once you have selected your account, you can proceed to the Payment Posted alert. Then click Add a Contact and fill in the corresponding fields (phone number or email address) and click Save Changes. For more information regarding MyAlerts, please visit https://www.pseg.com/myalerts..

When I receive a Payment Posted message, can a payment still be returned?

Yes, a Payment Posted message simply means PSE&G has received your payment and has applied it to your account. The payment could still be returned by the financial institution. In those cases, you will receive a call to the phone number we have on file for your account.

What is a payment reminder?

A payment reminder is a text and/or email that will be sent to you five days prior to your PSE&G bill due date. If your balance is paid in full, you will not receive a message. If you're enrolled in Automatic Bill Pay, the alert will remind you that a payment is scheduled.

What if I received a text message stating my power was restored, but my lights are still out?

Please first check the circuit breaker box at your property. See if any breakers have tripped to the OFF position. If so, flip them to the ON position. If power is still not restored after checking the breaker, text OUT to 4PSEG (47734) to report the power outage again. There may be additional damage at your location that we were not previously aware of during the original repairs. If you see downed wires, damaged poles, etc., please call us at 1-800-436-7734 to report the damaged equipment.

What are the supported cell carriers for MyAlerts?

• Major Carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Alltel, Boost Mobile, and Virgin Mobile.
• Minor Carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless), Cellcom, CSpire Wireless.

Where can I read the Terms and Conditions?

View MyAlerts Terms & Conditions.

I forgot my password. How do I log in?

Click on the Forgot Username/Password link underneath the login box to reset your password by email or by security questions.

How can I change my password?

Visit the My Profile page, and click on the drop down for Log In Setting and proceed to change your password there. You can also reset your password by clicking the Forgot Username/Password link underneath the login box.

What Is A Landlord Account?

The purpose of a Landlord Account is to ease the transition of utility billing between tenants. When a tenant moves out, the account is transferred from that tenant's name into the landlord's. When a new tenant moves in, the account is then transferred from the landlord's name to the new tenant's.